Role
Role applied for
Data Entry
Personal details
Residency and right to work
Education and courses
How did you hear about us?
Work experience
Office skills
Be honest — the practical test at the interview shows the difference, and honesty here counts in your favour.
Skill
None Beginner Good Excellent
Software you have actually used
Languages
Communication, customer service and social media
Skill
None Beginner Good Excellent
Hours and salary
Short questions
1) Why do you want to work with us specifically?
2) If you had 60 invoices to enter today — how would you organise your work?
Punctuality and attendance
Customer situations
Write in your own words — there is no model answer; we are looking at how you think.
1) An angry customer walks in raising his voice in front of other customers saying the work is not right — what are the first 3 things you do, in order?
2) A customer wants to return a service/part and get his money back after the work was done — what do you do, and who approves it?
3) A customer wants to swap a part after it was fitted (different colour or type) — what are your steps, in order?
4) A customer on the phone asks about a service price and you're not sure of the figure — what exactly do you say?
5) A customer left a negative review on Instagram or Google — how do you reply, and what do you do next?
6) A long-standing customer always asks for a discount and compares prices with other shops — how do you handle him?
7) What does "excellent customer service" mean to you? (one line)
Decision limits and authority
Who makes the decision in these situations?
Situation
I decide myself Refer to management / the owner Depends on the amount or case
Write 3 things you must refer to the owner before acting on
Tell us about a decision you made on your own in a previous job without referring to your manager — what was the outcome?
Working with technicians and colleagues
1) A technician older and more experienced than you doesn't hand over his job data on time — what do you do?
2) You find out a technician took a cash job from a customer with no invoice — what do you do?
3) An argument between technicians (or a technician and a customer) in front of customers — what is the first thing you do?
Have you managed a team or supervised staff?
No Yes
How many (if yes)
Can you work with Hindi/Urdu-speaking staff?
—
Yes Somewhat No
Handling money and the cash box
Have you been responsible for a cash box?
No Yes
Highest daily balance (KD)
Highest amount you were authorised to pay out (KD)
Any objection to signing for a cash custody?
No objection I would rather not
1) How do you make sure the cash box balances at the end of the day?
2) You find a shortage in the cash box at the end of the day — what do you do, step by step?
3) A supplier is standing in front of you wanting a large amount in cash today — how do you handle it?
References
Two people who are not related to you.
May we contact your current employer?
Yes No, only after we agree
Attachments (optional)
Short practical test
⏱ 10:00
10 minutes · no calculator · amounts in Kuwaiti Dinar to 3 decimals. The timer is only a guide — it does not lock the form.
2) An invoice of 45.000 KD with a 10% discount — What is the net amount due from the customer?
3) A part costs 2.500 KD and we sell it at a 50% margin — What is the selling price?
5) Copy this data into the empty table exactly as it is —
accuracy is what counts :
Customer name Mobile number Amount عبدالله ناصر المطيري 99418276 38.500 Rajesh Kumar 66203974 7.250 فاطمة سعد العنزي 50937142 120.000
Declaration
